We are looking for a Director of Facilities to join Apleona team in Dublin area
Your primary responsibility will be to lead and support the existing teams on a portfolio of key Client accounts across Ireland
Main duties and responsibilities
* Lead and support a team and assume overall account responsibility to ensure all contractual service level agreements are maintained and achieved.
* Ensure full compliance with all Health and Safety regulations, company policy and all other company legislation and best practices on the portfolio.
* Grow and foster a collaborative environment for the teams to work and thrive looking at key drivers to achieve company strategic targets.
* Provide performance metrics and reporting for each Client account allowing a basis to be formed supporting the achievement of overall business goals.
* Develop a deep understanding of each account's critical requirements and challenges and create a supporting strategy to address these.
* Partake in recruitment and selection process on occasions
* Lead and motivate the team to develop efficient work ethics and strategies, drive self-delivery and deliver sustainable solutions with improved technology and value add
* Provide periodic Client satisfaction metrics to promote and enhance a Client centric culture.
* Develop and manage a Client retention strategy where appropriate.
* Work with desired departments to implement digital intelligence strategies to fulfil Client expectations and to support decision at operational, tactical and strategic levels. .
* Ensure compliance of company ISO and all quality standards across the portfolio.
* Work with commercial finance analysts to ensure business forecasts and margin management are consistent with expectations across the portfolio.
* Assist in the preparation of annual and long-term budgets for each Client account.
* Set a robust operational culture in line with company policies, values and vision.
Qualifications and experience
* Recognised third level qualification essential.
* Minimum 7 years' experience in Facility Management/Client Oriented Service industry.
* Experience and knowledge of working in regulated environments/ infection control
* Experience in bidding and delivering business development presentations
* Professional affiliation with the IPFMA and or BIFM beneficial
* Proficient use of MS Office suite.
* Professional affiliation with the IPFMA and or BIFM beneficial
* Excellent interpersonal & communication skills
* Ability to lead successful facility management teams
* Flexible approach to meeting deadlines
* Full clean driving license.
We are looking forward to hearing from you