Title
Deputy Cleaning Manager
Reports To
Client Services Manager
Hours
40 hours per week (evening and weekend work required)
Job Summary
This position is based at a prestigious five-star venue in Dublin City and offers an exciting opportunity to support the delivery of a high-quality cleaning operation. The successful candidate will play a key role in ensuring operational excellence, maintaining exceptional client satisfaction, supporting team performance, and driving continuous improvement across the contract. Strong IT skills are essential, as the role involves reporting, scheduling, performance monitoring, and the effective use of operational systems to support day-to-day service delivery.
Key Responsibilities
Support daily site operations, ensuring services meet KPIs, SLAs, and contract requirements
Supervise staff, including scheduling, training, recruitment, and performance management
Manage budgets across labour, materials, and equipment
Act as a key contact for clients and teams, resolving issues and maintaining strong relationships
Monitor service quality through audits, site visits, and contractor oversight
Ensure compliance with health & safety and company policies
Lead a customer-focused team and support ongoing development
Provide regular reports and updates on site performance
Utilise company systems and technology effectively to support operational delivery, reporting, workforce management, and client communications
Requirements
Must be self-motivated and complete all tasks in a professional, accurate, and timely manner
Team player, yet highly self-driven and ambitious
Communicate all information in an open and courteous manner
Possess the highest degree of integrity and confidentiality at all times
A professional and dynamic person that can adapt to change as required
Strong IT knowledge and confidence using business systems, reporting tools, and Microsoft Office applications
Preferred Skills
High level of proficiency in the Microsoft Office suite, particularly Excel, Word, Outlook, and PowerPoint
Ability to multitask and prioritise workload effectively
Ability to work under pressure in a busy environment while maintaining high standards of work
Strong analytical and problem-solving skills
Experience using workforce management, scheduling, or facilities management systems is desirable
Inclusion Matters
We're proud to be an equal opportunity employer. At Samsic Facility, we celebrate diversity and are committed to building an inclusive environment for everyone. If you need accommodations during the application or interview process, just let us know.
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