Overview:Policy ManagerResponsibilities to include but not be limited to the followingCoordinate the exchange of Policy-related information from/with the Client and disseminate across other teams and ensure all the resources provided are available to implement policiesMaintain regular contact and give feedback to Client with regards to Policy-related changes for the successful enforcement of the policiesSpot trends and flag potential issues that may arise from the application of Client's policies and offer suggestions or solutionsEngage with Training and Quality teams regularly to ensure robust and consistent enforcement and correct understanding of Client's policiesFlag resource constraints, policy issues or inconsistencies timelyGather insights and offer policy suggestions based on the direct application of the policiesEnsure continuous improvement of resources and materials providedEnsure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Vendor and Client teamLiaise directly with Client's Policy team to gather/discuss/debate questions and engage with Client to obtain answersRecommended QualificationsProficient level of English and ideally fluent in another key language served by outsourcing siteExperience in an Operations environment, preferably in an international environmentGood knowledge of quality/training processes and policy enforcement in an Operations EnvironmentHigh level of energy, drive, enthusiasm, initiative and commitmentExcellent communication, consulting, influencing and interpersonal skillsProven track record of collaborating with cross-functional groups to produce resultsPassion for ensuring a world class support experience for our communityDemonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams