We are seeking an organised, professional, and customer-focused Reservations & Marketing Assistant to join our team at Hyde Dublin. This dual role involves assisting with reservation inquiries and supporting the management team with marketing initiatives such as email campaigns, print promotions, and in-house events.
You will play a key part in ensuring our guests have a smooth booking experience while helping us drive bookings, events, and customer loyalty through direct marketing and promotional efforts.
Key Responsibilities:
* Manage reservations via phone, email, and booking platforms (e.g. OpenTable).
* Maintain an up-to-date and well-organized reservations system.
* Communicate effectively with the operations team, kitchen and management to ensure smooth service and table planning.
* Confirm bookings and follow up on no-shows or pending enquiries.
* Assist guests with questions about menus, dietary needs, promotions, or venue policies.
* Assist with the creation and distribution of promotional materials (e.g. menus, flyers, signage).
* Help prepare and send email campaigns or newsletters using tools like Mailchimp.
* Coordinate and support in-house events, promotions, and themed nights.
* Monitor booking trends and customer feedback to support marketing decisions.
Requirements:
* Previous experience in a customer service, front-of-house, or reservations role (hospitality preferred).
* Strong administrative and organisational skills.
* Excellent written and verbal communication.
* Comfortable using booking and reservation systems (e.g. ResDiary, Opentable)
* Proficient in Microsoft Office (Word, Excel, Outlook).
* Ability to work independently and as part of a team.
Desirable:
* Experience with email marketing tools (e.g. Mailchimp).
* Understanding of basic design tools (e.g. Canva) or printing processes.
* Background in hospitality marketing or events coordination.
Job Types: Part-time, Permanent
Expected hours: 20 – 25 per week
Work authorisation:
* Ireland (preferred)
Location:
* DUBLIN 2, CO. Dublin (preferred)
Work Location: In person