Join to apply for the Quality Assurance Specialist role at Royal College of Surgeons in Ireland (RCSI).
Location: 121 St. Stephen’s Green, Dublin 2.
Reporting to: Quality Assurance and Regulatory Affairs Manager.
Closing Date: 23:45pm on Thursday 13th of November.
About the post: The principal objective is to provide leadership support and executive functions in the development of the RCSI Surgical Affairs Quality Assurance & Regulatory Affairs systems, to ensure ongoing enhancement of our quality management systems and all underpinning business processes. The scope of the role covers all relevant postgraduate medical/surgical education and training programmes offered by RCSI Surgical Affairs and its partners across the wider RCSI community. It is expected that the post‑holder will help to improve trainees’ learning experience, trainer engagement and support, relationships with trainees and trainers, and the reputation and overall standards of Surgical and Emergency Medicine training.
Responsibilities
* Lead and support QA processes for all Surgical Affairs activities and business functions.
* Development of process maps, QA Check Lists, Schedules, and other QA documents.
* Coordinate with process owners on the completion of QA Check Lists.
* Engage with DOSA teams to conduct QA steps on business processes.
* Testing data accuracy and spreadsheet integrity.
* Assist with training junior team members where appropriate.
* Support ongoing development and management of the Quality Management System, leading the development, revision and enhancement of policies, procedures and guidelines.
* Develop Quality Improvement Plans.
* Produce reports from Q‑Pulse and other related accreditation systems and processes.
* Administer audit and risk management modules as required.
* Log and follow up on continuous improvement actions and ideas, committee action items, and outputs from external audits, accreditation processes and surveys.
Data Analytics
* Collation and formatting of data into databases and spreadsheets.
* Basic data manipulation and development of formulas.
* Basic statistical analysis using mean, median and standard deviations.
* Presentation and interpretation of data using basic statistical tools such as box plots, histograms, pie charts, Minitab, etc.
Lead on Audit and Accreditation System
* Support ongoing revision of quality standards.
* Manage internal/external accreditation and audit activities.
* Lead administrative functions for audit/accreditation reports and documentation.
* Manage post‑visit/inspection activities.
* Support the Medical Council Accreditation Process and related Regulatory Affairs requirements.
Policies, Procedures and Guidelines
* Support development of policies, procedures and guidelines.
* Research best practices in Quality Assurance, Regulatory Affairs, Governance and Compliance.
Required Competencies and Experience
* QA/QC: Strong hands‑on knowledge of quality assurance or control in a regulated sector.
* Compliance: Proven experience in CAPAs, change control and deviations.
* Regulatory Affairs: Exposure to regulatory audits and interactions with health authorities.
* QI: Proactive mindset with passion for quality improvement and operational excellence.
* Ability to develop and implement quality control and assurance processes.
* Standards: Strong working knowledge of internationally recognised QA standards or methodologies.
* Data analytics: Enjoy working with data and has report writing skills.
* Customer focus: Strong internal and external customer service skills.
* Motivation: Self‑starter with a can‑do attitude and enthusiasm.
* Conscientiousness: Strong work ethic and enterprising approach.
* Commitment to continuous professional development.
* Team player: Focus on team performance and member support.
* Excellent communication: Ability to communicate with diverse groups.
* Interpersonal skills: Self‑aware and adaptable behaviour.
Desirable Competencies and Experience
* Experience with Lean or process improvement projects; Lean Six Sigma green belt certification.
* Proficiency in data analytics tools such as Minitab, Tableau, Microsoft SQL, SurveyMonkey, Qualtrics.
* Proficiency in Microsoft Office and Microsoft Dynamics CRM.
* Experience with Q‑Pulse or other quality management systems.
* Experience working in a healthcare or education environment.
Details
* Seniority level: Associate
* Employment type: Full‑time
* Job function: Quality Assurance
* Industries: Higher Education
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