Job Title: Dispatch Operations Manager
Location: Ireland
Reporting to:
Site manager
Role:
Working as part of the site management team, this position has responsibility for the dispatch and logistics area of the business.
Key Responsibilities:
* Intake & Storage Management: Oversee systems and procedures for intake of chilled and frozen products.
* Manage cold storage facilities such as blast freezers.
* Ensure optimal product handling and storage conditions to maintain quality.
Dispatch Operations:
* Lead dispatch activities for fresh and frozen products to FMCG and retail customers.
* Develop and maintain systems and procedures ensuring timely and accurate order fulfilment.
Systems & Documentation:
* Manage stock using SAP and Business Warehouse systems.
* Prepare and manage documentation for both export and home market consignments.
Team Management:
* Manage time and attendance for dispatch personnel via our time management system.
* Organise dispatch personnel's annual leave so that it doesn't impact on plant performance.
* Manage performance and training of team.
Compliance & Quality:
* Maintain and enforce HACCP food safety systems across all operations.
* Ensure full compliance with internal and external food safety, quality, and traceability standards.
Continuous Improvement:
* Participate in daily PIT meeting and lean processes.
* Lead LEAN initiatives and contribute to continuous improvement projects and team meetings.
Cost & KPI Management:
* Control costs and drive delivery of departmental KPIs.
* Monitor and manage loss prevention and stock discrepancies.
Customer Service:
* Maintain high standards of service and communication with key customers and internal stakeholders.
* Act as point of contact for issue resolution related to delivery, stock, and product condition.
Health & Safety:
* Promote and enforce safe working practices in line with company H&S policies.
Transport Coordination:
* Liaise with intercompany transport teams to ensure efficient movement of goods.
Required Skills and Qualifications:
• 3-5 years experience in a dispatch, warehouse, or cold store management role (ideally within FMCG or food industry).
• Strong organisational skills with the ability to handle pressure and manage competing priorities.
• Proficiency in SAP and stock management systems.
• Experience working with HACCP, LEAN, and health & safety frameworks.
• Excellent team leadership, organisational, and communication skills.
• Knowledge of export documentation and regulatory compliance.
• Ability to manage people and performance, motivate teams, and drive improvement.
Benefits:
* Pension Fund
* Parking
* Mobile Phone
* Laptop
* Paid Holidays