Job Title: Office Support Specialist
A key role in our organization, this position is responsible for providing administrative support and maintaining accurate records.
Key Responsibilities:
* Provide office support, answer queries and provide a reception/telephone service.
* Keep up-to-date with relevant documentation/procedures as necessary.
* Manage data, including maintaining, correcting, collating, interrogating, validating and processing data.
* Maintain accurate, up-to-date records filing systems and records (computerized/paper copy).
* Assist in and/or prepare reports as necessary.
* Provide required information and support to Service Managers and teams, team members, clients, patients, etc.
* Action all communications in a timely manner.
* Undertake any other administrative support and assignments as directed.
Customer Service Focus:
* Make phone calls to and take phone calls from members of the public.
* Use email as a form of communication when required.
* Promote and maintain a customer-focused environment.
* Ensure that service users are treated with dignity and respect.
* Act on feedback from service users/customers and report same to Line Manager.
Service Delivery and Improvement:
* Handle sensitive and confidential information as per GDPR guidelines.
* Actively participate in innovation and support change and improvement initiatives within the service.
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate.
Standards, Policies, Procedures, and Legislation:
* Maintain own knowledge of relevant employer policies, procedures, guidelines, and practices to perform the role effectively.
* Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role, for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare-Associated Infections, Hygiene Standards, etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.
* Support, promote, and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low-carbon, and efficient health service.
Requirements:
* The ideal candidate will possess excellent communication and organizational skills.
* They should have a strong attention to detail and be able to work accurately under pressure.
* Experience of working in an administrative capacity would be advantageous but not essential.