Location: Airmount, Waterford Terms:Full-Time 39 hours per week(Mon-Fri) Salary: €29,913 - €38,711 per annum Reporting To:Customer Service Centre Coordinator (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Respond is committed to equal employment and growing a diverse workforce.
If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation.
We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion.
If you feel this role is for you, then please apply.
Job Purpose:The Allocations Advisor will play a critical role within our housing team, ensuring the efficient and effective allocation of housing units to eligible applicants.
This position involves managing applications, conducting income calculations for rent checks, and liaising with both internal and external stakeholders.
The Allocations Advisor will also oversee cost rental schemes applications, manage communication channels, and support our goal of reducing void times and maintaining high service standards.
Responsibilities: Application and Allocation Management: Setup and Processing: Manage the setup of contacts and the creation of applications upon receipt of nominations.
Oversee the processing of applications, including income calculations for rent checks.
Follow-Up: Proactively follow up on the return of applications to minimise void times, utilising spreadsheets for tracking and Active H system.
Liaison with TRO: Coordinate with the Tenant Relations Officer (TRO) to ensure timely assessments, offers, and allocation of units through the Active H system.
Letting Conditions: Issue and process letting conditions to tenants, ensuring compliance with organisational policies.
Communications: Managing dedicated inboxes and ensuring to respond in a timely manner.
Cost Rental Scheme Management: Preparation and Advertisement: Collaborate with relevant departments to prepare for the advertisement of new developments.
Prepare a keyholder system and relevant documentation, such as FAQs and development forms, as needed.
Lottery Management: Organise and manage the lottery process for new schemes, including liaising with internal and external stakeholders and overseeing the setup of contacts and applications post-lottery.
Application Processing: Handle the processing of applications, conduct eligibility checks, and manage the communication with successful applicants regarding required documents, timelines as per our Policy and Procedures.
Refusals and Appeals: Manage refusals and appeals, providing clear evidence and rationale for decisions.
Communication and Reporting: Address queries related to developments and schemes, manage dedicated inboxes, and ensure timely responses.
Report on application returns and refusals to senior managers.
General Responsibilities: Issue Identification and Escalation: Identify complex issues and escalate them to the appropriate subject experts within the organisation when needed.
Customer Interaction: Demonstrate empathy and professionalism in interactions with customers, maintaining a positive representation of the organisation.
External Agency Liaison: Work with external agencies to resolve customer inquiries and improve services, maintaining the highest standards of client confidentiality.
Qualifications & Experience: At least one years administration experience.
Proficiency in standard desktop IT applications (e.g., Word, Excel) and the ability to operate multiple systems simultaneously, such as internal CRM systems and Active H. Other Skills: Communication: Fluent in English with strong verbal and written communication skills, good telephone manners, and the ability to talk, type, and listen simultaneously.
Interpersonal Skills: Excellent listening and people skills, with the ability to relate to individuals in stressful situations.
Detail-oriented: Strong attention to detail with the ability to work under pressure and meet tight deadlines.
Professionalism: Tact, diplomacy, and respect for confidentiality.
Adaptability: Motivated, adaptable to change, and open to constructive feedback.
Team Collaboration: Ability to work effectively with internal and external partners.
Self-Management: Able to prioritise and manage workloads independently, working without direct supervision.
Flexibility: Willingness to work flexibly and under pressure as needed.
The closing date for applications: December 12th **** Skills: Administration Excel Word customer service