Job Title: Business Development Centre Manager
* Manage the daily operations of a high-performing business development team.
Main Responsibilities:
* Liaise with multiple sites across the organization to optimize business processes and drive growth.
* Develop strategies to improve customer satisfaction, including prioritizing calls and allocating tasks effectively.
* Maintain strong relationships with customers through regular communication, meeting expectations, and adopting a 'right first-time' approach.
* Set performance targets for speed, efficiency, sales, and quality; analyze statistics and reports to identify areas for improvement.
-strong human resources support-include absence management payro payroll recruitment selection people agenda queries coach new starters conduct all system training communicate clearlywith-team update online booking portals ensure adequate cover in department-take responsibility for identifying opportunities increase hours booked-presentself travelling cross-site meetings-line manage meetings required couple times month-