Business Systems Analyst - Salesforce Applications Location: Galway (Hybrid, 50%) Type: Permanent Salary: 75-80K (DOE) The Role An exciting opportunity has opened for a Business Systems Analyst to join a global SaaS leader in governance, risk, and compliance solutions. This role is ideal for a Salesforce specialist who enjoys combining business analysis with technical delivery. You'll collaborate with global teams to design, implement, and optimise Salesforce solutions that support large-scale commercial operations and customer engagement. Key Focus Partner with CRM leads and business stakeholders to translate requirements into scalable Salesforce solutions Design, test, and implement enhancements across Sales Cloud, Service Cloud, and Marketing Cloud Drive automation through Flows, Process Builder, and Lightning App Builder Develop and maintain documentation including business process maps and data flow diagrams Manage and troubleshoot production issues, ensuring minimal disruption to operations Support enterprise-level Salesforce integrations with third-party applications Collaborate cross-functionally to deliver high-quality, efficient, and secure technical solutions Requirements 5+ years' experience in Salesforce configuration and development (Apex, Triggers, Visualforce) Strong understanding of Sales Cloud, Service Cloud, or Community Cloud Experience in Salesforce automation and integration projects Salesforce Admin or Consultant certifications preferred Background in IT, Computer Science, or related discipline (Bachelor's or Master's) Proven experience working in fast-paced, high-growth SaaS or technology environments Strong analytical and stakeholder engagement skills with a passion for problem-solving Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Business Systems Analyst Sales Cloud CRM Process Automation Benefits: Work From Home Hybrid