Overview
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do.
On It: We take ownership, follow through, and get things done
All In: We collaborate, support each other, and commit fully to shared goals
Connected: We build trusted relationships with colleagues, clients, and partners
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level
Day-to-day at Ekco
The OT Support Engineer is responsible for maintaining and managing operational technology (OT) systems, supporting virtual machine infrastructure, and managing user access while ensuring the security and integrity of critical OT environments. The role includes onboarding/offboarding accounts, facilitating remote access, ensuring backup and recovery, and supporting various OT cybersecurity initiatives. The candidate will work within a high-regulation context to ensure compliance with industry standards and site-specific SOPs, contributing to the secure and efficient operation of the OT environment.
As part of the role, work will include high risk remediation planning and execution, secure segmentation, support for firewall lockdown rules, development of low-level designs and threat monitoring, review and development of BCP plans for OT systems, and support for a culture of training and awareness in OT.
Responsibilities
Maintain and manage Virtual Machines on TS managed hardware
Onboard and offboard user accounts and groups via IAM processes
Facilitate remote access to the OT environment for deployment and support teams
Manage user and group access to OT resources
Ensure backup and recovery of critical OT systems in accordance with vendor-supported processes
Identify and protect GxP data in compliance with regulatory standards
Submit IT service requests related to network, server, and firewall infrastructure
Ensure adherence to Global ISRM and OTCS standards
Support OTCS initiatives including IAM, Dirsync, Tanium, Nozomi, USB hardening, application whitelisting, and micro-segmentation
Approve and implement site SOPs for OT system management and maintenance
Maintain comprehensive site documentation aligned with regulatory requirements
Collaborate with Quality Department to ensure projects and infrastructure meet site QA standards through CSV and other methodologies
Participate in high-risk remediation planning and execution to address OT security and reliability gaps
Implement secure segmentation across OT networks to minimize lateral movement and enhance containment
Support the development and enforcement of firewall lockdown rules to protect OT assets
Contribute to the development of low-level designs (LLD) for OT systems and establish ongoing threat monitoring capabilities
Review and develop Business Continuity Plans (BCP) for OT systems to ensure rapid recovery and continuity of operation
Promote and support a culture of training and awareness within OTCS, including regular training programs and security awareness initiatives
Requirements
Proven experience in OT/IT support, especially in a regulated environment
Understanding of virtual machine management and related infrastructure
Understanding of Switch Network Solution
Knowledge of OT cybersecurity initiatives and best practice
Familiarity with backup and recovery procedures for OT systems
Excellent documentation and compliance skills
Strong communication and collaboration abilities
Relevant certifications (e.g., CISSP, Microsoft) are a plus
Nice to Have
Detail-oriented with a focus on regulatory compliance
Ability to work independently and as part of a team
Problem-solving mindset with a proactive approach to support challenges
Knowledge of GxP data protection and site-specific SOP
Experience with high-risk remediation, secure segmentation, firewall rule design and enforcement, threat monitoring, and BCP development for OT environments
Experience in developing and delivering OTCS training and awareness programs
Benefits
Employee Assistance Programme (EAP) for wellbeing support
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progress
Why Ekco
Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk
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