Job Description:
J.H. Fitzpatrick Ltd. is seeking a
Warranty and After Sales Coordinator
to join our team in Monasterevin, Co. Kildare.
This role is responsible for managing all aspects of warranty operations for agricultural machinery, including tractors, harvesters, and sprayers. You will ensure timely and accurate processing of claims, compliance with manufacturer policies, and exceptional after-sales service for our customers.
Key Responsibilities:
* Oversee the complete warranty lifecycle for agricultural machinery.
* Evaluate and authorise warranty claims in line with manufacturer and company policies.
* Manage invoicing for whole goods and ensure timely processing.
* Monitor and report on workshop performance using KPIs.
* Coordinate training sessions and apprenticeship programmes for workshop staff.
* Analyse warranty data to identify trends and improvements.
* Act as the primary point of contact for customer after-sales inquiries.
* Maintain accurate records of claims, labour hours, and parts usage.
* Generate reports on warranty costs, efficiency, and recurring issues.
What We're Looking For:
* Strong technical knowledge of agricultural equipment.
* Analytical thinker with excellent attention to detail.
* Strong communication and relationship-building skills.
* Ability to work with manufacturers, service teams, and customers.
Why Join Us?
Established in 1954, J.H. Fitzpatrick Ltd. has been a trusted name in the Irish agricultural industry for 70 years. As a CASE IH dealer for 50 years, we are committed to innovation, customer service, and supporting farmers with cutting-edge machinery and solutions.
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