Member Services Officer – Full Time Permanent Position
Castleblayney Credit Union is a modern, member-focused credit union whose primary aim is to provide financial services that meet the needs and exceed the expectations of our growing membership.
We are seeking applications from individuals who enjoy teamwork and wish to be part of a high performing member services team in a growing organisation.
The Role
* The successful candidate will report to Operations Manager of the credit union and will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit union while providing excellent member service.
* Provide a quality service to the members in facilitating lodgements, withdrawals, loan applications, loan drawdowns as well as a range of office administrative duties.
* Accurately and diligently handle cash; reconcile balances at the end of the day.
* Work always in a courteous, friendly, and professional manner, preserving confidentiality and adhering strictly to all policies and procedures of the Credit Union.
* Undertake relevant training as deemed necessary.
The ideal candidate will:
* Have prior experience in working in a public facing role within a credit union or similar financial services institution (this would be an advantage but not essential)
* Have excellent communication and interpersonal skills
* Have a polite and professional manner including excellent phone manner
* Be proficient in MS Office – Outlook, Excel, Word
* Be enthusiastic, proactive, and self-motivated with the ability to work as part of a team
* Possess excellent administration & IT skills and demonstrate attention to detail
* Be flexible and be able to respond to changing business requirements
* Have the ability to multitask while maintaining high standards
* Have the ability to use discretion and sensitivity in dealing with members.
* Have the ability to work as part of a small team while at the same time demonstrating initiative.
Qualifications
The successful candidate should:
* Have a relevant qualification in business or finance
* The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines, (QFA/CUA (Loans)/APA in Loans/Pathways CU Diploma/ACCUP. Financial support will be available for the successful candidate to obtain qualifications if not already held.
Successful candidates must adhere the Central Bank of Irelands Fitness & Probity standards.
Saturday work will be a requirement on a rota basis.
The role will be based in our Castleblayney and Shercock offices.
As travel between our offices may be required the successful candidate will need a full clean driver's license and have access to their own transportation.
Salary is commensurate with qualifications and experience.
To apply for this position:
Please email your CV demonstrating the requirements above with the subject line:
'Members Services Officer' to by Friday 7th November 2025
Shortlisting will apply.
Castleblayney Credit Union Limited is an Equal Opportunities Employer.
Canvassing will disqualify.
Castleblayney Credit Union is regulated by the Central Bank of Ireland.
Job Types: Full-time, Permanent
Pay: €27,500.00-€35,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person