Job Title:
Technical Support Engineer
Location:
Ireland
About the Role:
We are seeking a skilled and customer-focused
Technical Support Engineer
to provide technical assistance and troubleshooting for our clients. You will play a key role in diagnosing issues, offering effective solutions, and ensuring customer satisfaction through timely and professional support. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills.
Key Responsibilities:
* Provide first and second-line technical support via email, phone, or remote sessions.
* Diagnose software, hardware, and network-related issues.
* Document incidents, resolutions, and technical procedures accurately.
* Collaborate with engineering and product teams to resolve complex issues.
* Guide customers through product configuration and feature usage.
* Monitor system performance and escalate critical issues when necessary.
* Contribute to the development of knowledge base articles and support documentation.
* Maintain a high level of professionalism and customer satisfaction in all interactions.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 2–4 years of experience in technical support, IT helpdesk, or customer-facing technical roles.
* Strong troubleshooting and analytical abilities.
* Proficiency with operating systems (Windows, macOS, or Linux) and networking fundamentals.
* Familiarity with ticketing systems and remote support tools (e.g., Jira, Zendesk, or ServiceNow).
* Excellent communication and interpersonal skills.
* Ability to work independently and manage multiple cases efficiently.
What We Offer:
* Competitive salary and hybrid working model across Ireland.
* Supportive, knowledge-sharing environment with ongoing technical training.
* Opportunities for professional development and career progression.
* Exposure to cutting-edge technologies and customer environments.