Firm: Financial Services and Pensions Ombudsman
The FSPO is seeking to recruit suitable candidates to be placed on a panel for the role ofSenior Manager in the Investigation Services Directorate at Assistant Principal Officer Grade.
This position is offered on a specified purpose contract basis of approximately 36 months to cover the absence of a permanent employee.
About the Senior Manager, Investigation Services Role
The Senior Manager, operating at Assistant Principal Officer level, is a senior managerial grade and is a critical post in terms of delivery of the organisation's strategic plan and ensuring quality service delivery to the public.0.
The successful candidate will report directly to the Director of Investigation Services (the Director) and will work closely with other senior managerial staff in the Investigation Services Directorate (the Directorate).
The successful candidate will also be expected to liaise, interact and engage within the wider FSPO management framework.
The Senior Manager will be involved in the management and delivery of the FSPO's service, the analysis of complex issues that arise on complaint files in the Directorate, provision of guidance, managing, leading and motivating teams of people, delivering programmes and communicating and engaging with stakeholders.
The successful candidate will also be required to provide strong leadership to support the ongoing quality of the service, including meeting challenging key performance indicators.
Closing date: 5pm (Irish Time), Friday 02 January ****
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