Full-time Clerical Officer - UPMC Sports Medicine Dublin Location: UPMC Sports Medicine, Santry, Dublin 9 Job type: 3-Month Fixed-Term Full-time Contract of Employment Primary Duties and Responsibilities: Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode. Ensures that the patient is properly identified and that all records including medical record and computer record match, and are verified as correct by the patient. Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the that all excess payments and regular payments are deducted as patient payments as requested. Rotates across department as patient's insurance details as required. Schedules and coordinates appointments ensuring no duplicate records are created. Completes MRI requests ensuring all necessary fields are completed including insurance details. Answers the telephone professionally and according to policy. Provides administrative support to physician and physiotherapy colleagues as required. Provides a welcoming work environment for all new colleagues and assists with their training and orientation as required. Supports the retention of staff by contributing to the creation of a healthy work environment that supports colleagues, patients/families/visitors with dignity and respect at all times. Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues. Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage. Actively participates in all quality conducts self-audits of own work and shares 'good catches' with colleagues. Ensures incidents and near misses involving patients and staff are documented and reported in clinic reporting system. Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness. Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families. Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns/complaints immediately and seeks assistance as necessary. Contributes to team meetings and offers solutions to problems as they arise. Reads all team communication and newsletters and keeps up to date with e mails. Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness. Attends mandatory in-service training and completes required e learning (e.g. SSC Induction, Manual Handling, Fire Lecture, Hand Hygiene) and takes personal responsibility to ensure mandatory education is completed and up to date. Participates in other training programmes as required. Participates in any clinic committees, programmes and initiatives as requested. Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic. Follows all clinic policies and procedures. Any other duties as assigned. Qualifications & Experience: Educated to Leaving Certificate Level or equivalent Person Specification: - Accurate data entry and keyboard skills. - Previous experience of working within an acute/clinical setting desirable. - Self-directed and an ability to work independently - Diplomatic and tactful with the ability to build and maintain relationships - A team player with an open and flexible attitude - Excellent communication skills - written and verbal - Proficient in the use of Microsoft Office suite - Open to change and able to adapt to an ever-changing work environment - Ability to identify potential difficulties and formulate solutions - Be of good character - Fluency in written and spoken English EqualOpportunity Statement and Benefits UPMC is an equal opportunity celebrate diversity and are committed to creating an inclusive environmentfor all employees. At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related payand premium pay where applicable. Performance and Recognition - Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme. Developmentand Career Opportunities - Opportunities for each employee to reachtheir career goals through continued learning and/or advancement. AboutUPMC UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division - an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.