Join to apply for the Senior Service Advisor role at Frank Keane MG
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Join to apply for the Senior Service Advisor role at Frank Keane MG
As a Senior Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities
* Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
* Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
* Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
* Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
* Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritize necessary repairs and maintenance.
* Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
* Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
* Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
* Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
* Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
* Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
Qualifications
* Previous experience the automotive service advisory role is necessary.
* Knowledge of Multi Brand vehicles and their maintenance requirements is a significant advantage.
* Strong communication and interpersonal skills.
* Proficiency with computer software and service management systems.
* Ability to work in a fast-paced, team-oriented environment.
* Excellent problem-solving and organisational skills.
* Must possess a Full valid driver's license.
Skills
Aftersales Motor vehicle Customer Service
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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