Job Summary
We are seeking a highly skilled IT Operations professional to lead our Dublin-based team.
Key Responsibilities:
* Develop and implement a strategic roadmap for IT Operations, ensuring robust, secure, and scalable infrastructure and services.
* Lead and coach two internal teams: Infrastructure & Security Operations, and IT Service Delivery.
* Implement and mature ITIL-aligned service management practices, embedding a culture of service excellence across the organization.
* Act as a senior escalation point for IT-related issues, providing clear and effective communication to non-technical senior stakeholders.
* Oversee IT infrastructure and enterprise architecture, including LAN/WAN/WLAN, cloud services (Azure & AWS), domain services, servers, hosting, EUC, and security tooling.
* Monitor infrastructure lifecycle management and define/deliver continuous improvement projects.
* Drive cybersecurity standards and compliance, managing risk, vulnerabilities, and adherence to frameworks such as ISO27001, NIST, PCI-DSS and GDPR.
* Manage and optimize third-party relationships, including managed service providers, ensuring contractual and operational performance.
* Collaborate with Group IT and wider business teams to align IT Operations strategy and delivery with broader business and technology goals.
Requirements:
* Proven experience leading IT Operations, Service, or Infrastructure functions in a multi-site, fast-paced environment.
* Strong track record in IT Service Management, with experience implementing or maturing ITIL-based frameworks.
* Broad technical expertise across infrastructure, cloud (Azure, AWS), domain services, networking, security, and endpoint management.
* Hands-on knowledge of security controls and tooling, including firewalls, SIEM, EDR/XDR, and compliance frameworks.
* Demonstrated success in managing, mentoring, and developing high-performing technical teams.
* Experience managing critical suppliers and MSPs, including contract negotiation and performance management.
* Excellent communication and stakeholder engagement skills—comfortable influencing and advising at senior levels.
Benefits:
* This is a hybrid position (3 days in-office, 2 remote).
* The successful candidate will lead internal teams, own relationships with critical service providers, and play a pivotal role in shaping the future of IT Operations across the business.
What We Offer:
* A proactive, adaptable, and resilient leader who thrives in a growing and evolving organization.