Job Title: Financial Services Specialist
Are you a seasoned banking professional looking to transition into the world of financial technology? We have an exciting opportunity for you to leverage your experience in branch banking and credit union settings, and bring your expertise to a dynamic PaaS company.
This is a unique chance to step into a specialist application support role, focusing on delivering first-line support to financial services clients over the phone. You will investigate and resolve user issues, ensuring compliance with agreed service level agreements (SLAs). As you gain experience, you will manage support tickets, provide user training, and liaise with internal teams to ensure smooth problem resolution and service delivery.
Key Responsibilities:
• Deliver B2B first-line support to financial services clients over the phone, focusing on loan, card, and transaction modules.
• Investigate and resolve user issues, ensuring compliance with agreed service level agreements (SLAs).
• Manage support tickets via a centralized system, maintaining accurate records and timely updates.
• Escalate complex or system-related issues internally, while keeping clients informed throughout.
• Support system installations and module configurations as experience builds.
• Provide user training, remotely or in-person, across the core software and specific modules.
Requirements:
• Experience working in a retail banking or credit union environment, with a focus on loans and card services.
• Strong interpersonal and customer service skills, with the ability to explain technical issues in plain language.
• Self-motivated, organized, and comfortable working as part of a team.
• Solid financial problem-solving capabilities and attention to detail.
• Exposure to financial systems or card processing platforms is advantageous.
• Interest in transitioning to a support or implementation role in financial technology.
Benefits:
• Full training is provided on the software platform and its key modules.
• Opportunities for career progression and growth within the company.
• A dynamic and supportive work environment.
• The chance to work with a comprehensive financial software suite used by financial institutions across Ireland, Northern Ireland, and the UK.
• Occasional travel to the UK to support system rollouts may be required.
If you are a motivated and experienced banking professional looking to take the next step in your career, we encourage you to apply for this exciting opportunity.