ServiceNow Business Consultant (With Dutch)
DXC Technology is seeking a ServiceNow Business Consultant to support our growth in the ServiceNow Business Group in the Netherlands. The candidate will be part of an innovative team that defines and deploys world‑class customer solutions using the ServiceNow platform.
Job Description
The ServiceNow Business Consultant provides process and functional expertise as a consulting service to clients, contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, demonstrations, business‑focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution.
Responsibilities
Work as part of a team of ServiceNow specialists delivering solutions to multiple customers.
Lead workshops to demonstrate the platform and application functionality, define the client’s current and desired state, and propose solutions.
Build client understanding of ServiceNow functionality and present high‑quality demonstrations, story definitions, testing, and support for wider sales and delivery functions.
Mentor and train more junior team members.
Produce documentation and training material for implemented solutions and conduct client training.
Act as an effective problem solver able to examine and re‑engineer processes, procedures and practices.
Working Relationships
Internal:
ServiceNow Solution Consultants
ServiceNow Project Managers
ServiceNow Architects
(Technical) Consultants
External:
Main stakeholders such as CTOs, customer architects, Product Owners
Customer developers and IT technical staff
ServiceNow support team and Technical Experts
Qualifications
Bachelor’s or master’s degree in business, computer science or related field preferred, or equivalent combination of education and experience.
Three or more years of relevant work experience within the ServiceNow platform (ITSM, ITOM, GRC, SecOps, HRSD and/or other areas).
Experience consulting external customers.
Knowledge of ITSM and agile ways of working frameworks such as DevOps, IT4IT, ITIL.
Strong experience in the full life cycle of software development, from business requirements analysis to solution design, testing and go‑live.
Understanding of Service Management concepts, delivery assurance principles and procedures.
Strong written and oral communication skills, ability to present solutions to senior management and a strong focus on customer service.
Pro‑active, creative, able to research solutions, make recommendations and learn new challenges.
Strong personal commitment to quality service.
Experience dealing with technical end‑users in a service‑oriented role.
Capacity to travel if necessary (not integral to this position).
Fluent in Dutch and English; another European language is an asset.
What We Offer You
Comprehensive social benefits.
Attractive salary package.
Flexible working hours and possibilities to work from home.
Training and mentoring to support implementation projects.
Values that make us an attractive employer worldwide.
Equal opportunities and support for work‑family compatibility and continuous development opportunities.
Equal Opportunity Statement
DXC Technology stands for equal opportunities. We do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
Recruitment Fraud Notice
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers through online services or unsolicited emails. DXC does not make offers of employment via social media or ask for money or payments from applicants at any point in the recruitment process. For more information on employment scams, see the following resources.
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