The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.
A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
Provide office support, answer queries and provide a reception / telephone service
Keep themselves appraised of the relevant documentation / procedures as relevant
Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
Maintain accurate up to date records filing systems and records (computerised / paper copy)
Assist in and / or prepare reports as necessary
Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
Action all communications in a timely manner
Undertake any other administrative support and assignments as directed
Represent the service in a positive manner
Customer Service
Make phone calls to and take phone calls from members of the public
Use email as a form of communication when required
Promote and maintain a customer focused environment
Ensure that service users are treated with dignity and respect
Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
Handle sensitive and confidential information as per GDPR guidelines
Actively participate in innovation and support change and improvement initiatives within the service
Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.
Qualifications
Bachelor's degree or equivalent experience
Strong interpersonal, customer service and communication skills
Ability to multitask
Proficient in Microsoft Office suite