The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
* Provide office support, answer queries and provide a reception / telephone service
* Keep themselves appraised of the relevant documentation / procedures as relevant
* Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
* Maintain accurate up to date records filing systems and records (computerised / paper copy)
* Assist in and / or prepare reports as necessary
* Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
* Action all communications in a timely manner
* Undertake any other administrative support and assignments as directed
* Represent the service in a positive manner
Customer Service
* Make phone calls to and take phone calls from members of the public
* Use email as a form of communication when required
* Promote and maintain a customer focused environment
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
* Handle sensitive and confidential information as per GDPR guidelines
* Actively participate in innovation and support change and improvement initiatives within the service
* Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
* Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
* Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.
Qualifications
* Bachelor's degree or equivalent experience
* Strong interpersonal, customer service and communication skills
* Ability to multitask
* Proficient in Microsoft Office suite