Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as a Head of Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.
Tasks
* Lead the CSM team professionally and disciplinarily in an international environment.
* Be responsible for and ensure cross-site customer management for Mobile Engine Services events, including account management for individual customers.
* Optimize and ensure performance parameters (costs, quality, turnaround times) and the commercial result of the Mobile Engine Services engine events.
* Check cost calculation for engine repair events as part of the quotation and recalculation.
* Be responsible for workload steering of the DUB Repair Station through product request selection and prioritization / coordination between Product Sales, customers, and other MES Repair Stations.
* Optimize interfaces to regional service providers.
Requirements
* Degree in engineering or business administration.
* 3-5 years of professional experience.
* Very good knowledge of economics and business administration.
* Good knowledge of internal processes in engine maintenance and repair.
* Excellent negotiation skills, assertiveness, and high persuasiveness.
* High level of service readiness and customer orientation.
* Strong conflict management skills.
* Ability to lead, guide, and motivate employees effectively.
* Excellent organizational skills.
* Strong analytical and conceptual skills.
* Flexibility and resilience.
* Quick comprehension, objective judgment, and sound decision-making power.
* High sense of responsibility.
* Proactive initiative.
* Willingness to undertake assignments domestically and abroad.
* Successful completion of the LHT internal aptitude test (EEU).
About Lufthansa Technik Turbine Shannon
LTTS is a world-class provider of aero engine component repair services to airlines and engine overhaul shops globally. We specialize in repairing aircraft engine components for high and low-pressure turbine engines. LTTS is part of the EPAR network of Lufthansa Technik, founded in 1992, employing over 250 staff in Shannon. All repairs comply with FAA, EASA, and CAAC approvals. We are licensed by OEMs like General Electric, Rolls-Royce, and CFMI to perform repairs per their engine shop manuals, making us one of the few outside of engine manufacturers authorized for such work. Our expertise includes high-pressure turbine shrouds and turbine nozzle guide vanes from various engine series. Our success relies on our dedicated employees committed to quality, quick turnaround, and cost-effectiveness. We continuously develop our capabilities to meet evolving market demands, aiming to maintain our leading position in engine parts repair.
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