Sr.
Program Manager, Strategic Account ServicesAmazon Mexico is seeking an innovative and results-driven Program Manager to lead our efforts in enhancing seller experience and implementing next-generation seller management tools.
This role is crucial in driving seller success and developing solutions that support business growth.
The ideal candidate will have a strong background in project management, a data-driven approach, and excellent cross-functional collaboration skills.
The successful candidate will play a pivotal role in enhancing the Amazon Marketplace experience for sellers in Mexico, driving innovations that support business growth and improve operational efficiency.
Key job responsibilities
Seller Experience Enhancement:
- Lead initiatives to improve seller support operations and optimize service delivery
- Develop and implement programs to increase seller satisfaction and operational efficiency
- Drive automation and process improvement projects to enhance the seller support experience
- Analyze seller feedback and satisfaction metrics to identify opportunities for improvement
Platform Development and Implementation:
- Lead the implementation of new seller management tools and solutions
- Prioritize feature releases based on business impact and market needs
- Collaborate with global teams to ensure successful platform adoption
- Drive continuous improvement of seller-facing tools and processes
Project Management:
- Develop and maintain project plans, timelines, and resource allocations for multiple initiatives
- Identify and mitigate risks, resolve issues, and remove obstacles to project success
- Provide regular updates to leadership on project status, KPIs, and business impact
- Drive data-driven decision making across multiple workstreams
Cross-functional Collaboration:
- Work closely with technology teams, business partners, and global stakeholders
- Facilitate communication between different teams to ensure seamless integration of new features
- Build strong partnerships across organizations to drive program success
Data Analysis and Reporting:
- Leverage data to make informed decisions and present insights to stakeholders
- Create and maintain dashboards to track key performance metrics
- Develop and monitor success metrics for various initiatives
BASIC QUALIFICATIONS- Bachelor's degree
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Fluent in English and Spanish (written and spoken)
- Advanced Excel
PREFERRED QUALIFICATIONS- 8+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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