Job Description
Location:
Main Street, Rathcoole
Purpose of the Job
* To contribute to the turnover and profitability of the Fitzgerald Group by ensuring all customers experience a satisfying visit and receive the highest standard of goods and services by being attentive, responsive and anticipate the customers' needs while creating and maintaining customer friendly relationships.
About The Role
Duties & Responsibilities
* To ensure all customers receive the highest standard of service....quickly, efficiently and courteously in a professional and friendly manner. (Even in difficult situations).
* Ensure all customer complaints are dealt with in a friendly manner and within a reasonable time frame. To ensure Customer complaints are reported with explanations to the off Licence Manager and/or Assistant Manager/General Manager.
* Greet customers and make them feel comfortable. Interact with customers, take orders and try to meet specific requests or demands of customers wherever possible.
* To have a professional neat appearance and follow the groups strict dress code. Must insure you wear in the manner intended any personnel protective equipment provided for the prevention of injury.
* To share product knowledge with customers where appropriate.
* To ensure that your service area is kept clean and tidy at all times.
* To ensure the restocking and replenishment of off Licence inventory and supplies and keep off licence organised, merchandised appropriately and clean.
* To participate in regular communication meetings to ensure that you are aware and up to date with products, promotions and prices, upcoming events and training, customer complaints and feedback from staff on what can improve work practices and customer experiences.
* Check customers' identification in order to ensure that they meet minimum age requirements for sale and consumption of alcoholic beverages and sale of cigarettes.
* To ensure all home delivery procedures are been followed.
* Participate and engage in performance and development reviews on a regular basis with your manager and undertake any training relevant to the role including areas such as dealing with difficult confrontational situations.
* Ability to manage time effectively.
* Uses Initiative and the ability to create working relationships with colleagues and team members. Have effective communication skills with both customers and staff to ensure all systems are working correctly and ensure adequate co-ordination of the bar/off Licence activities.
* To report any defects to Management and to bring to the immediate notice of management or supervisors any potential danger to safety or the environment.
Skills Needed
About The Company
The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland's largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland's most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland's most prized artifacts. The multi-award-winning Stag's Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.
Company Culture
With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.
Required Criteria
Desired Criteria
Closing Date
Thursday 5th February, 2026
Contract Type
fulltime
Salary
Based on Experience