The Role & Key responsibilities: First point of contact for all user technical issues Co-ordinate and manage all support tickets raised with third party vendors to ensure fast response times for end users.
Technical troubleshooting: Serving as the primary point of contact for employees facing hardware, software, or network access and diagnosing and resolving these problems quickly to minimise downtime.
User onboarding: Setting up all new users with necessary accounts, hardware and software requirements.
Hardware and Software Management: Installing, configuring and updating operating systems, applications (like Microsoft 365), and computer hardware such as desktops, laptops, printers and mobile devices.
Field support: Provide technical backup and support to field technicians using handheld devices and be first point of contact to setup new users and co-ordinate delivery of new handheld devices.
User and Access Management: Creating, managing and revoking user accounts and permissions.
Vendor Liaison: Coordinating and communicating with third-party vendors and external specialist on hardware repairs, specific software support issues and other services out of house.
IT Security: Continuous review and improvement of the groups IT security software and policy.
Infrastructure development: Continuous review and seek improvements.
Maintain an IT inventory register detailing all devices.
Provide inhouse security and user training on a regular basis to all users.
Essential Skills and Qualifications: Proficient in operating systems (Windows), networking fundamentals.
Strong analytical skills to identify root causes and logical thinking.
Communication: Excellent verbal and written skills Staff Support: Patience, empathy and a helpful attitude Ability to manage multiple issues at one time and prioritise tasks.
Degree in Computer Science, IT or related field relevant to the role.
Minimum three years' experience in a similar role.
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Skills: I. T Support Technical Computers Desktop