OBJECTIVE
To delight customers by exceeding their expectations on every visit.
JOB DESCRIPTION
CUSTOMER CARE
· To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
· To communicate with the customers in and effective and welcoming manner
OPERATIONAL & STORE PRESENTATION
· To accurately compute sales prices, total purchases and receive & process appropriate payment from the customers in line with cash register and/or cash handling policy
· Assist customers in bagging purchases
· Maintain knowledge of current in store sales and promotions
· Answer customer queries with regard to the store and its merchandise
· To deal with customer complaints in a professional and pleasant way and refer to the Store Manager where appropriate
· Open and close cash registers performing tasks such as counting money, balancing cash drawers and making deposits in line with cash handling policy
· Clean shelves & counters and sweep floors internally and externally ensuring store is tidy and free from clutter at all times
· Clean all areas of the store (including staff facilities) as directed by Assistant Store Manager/Store Manager
· Maintain a clean and well organised back store area
· To receive and check stock in line with company guidelines
· Ensure stock is packed in line with company merchandising guidelines
· Update shelf edged labels as instructed by the Assistant Store Manager
· To rotate stock appropriately minimising waste
· To be vigilant at all times to prevent stock loss and waste
· To conduct stock takes as instructed by Assistant Store Manager/Store Manager
· To take care for your health & safety and that of your colleagues and customers and take action to reduce risks and hazards
FOOD SERVICE
· Preparation of food for subsequent resale in line with HACCP regulations
· Check temperatures around the store ensuring they are compliant with HACCP regulations
GENERAL
· Any other duties that may be assigned to you by the Assistant Store Manager/Store Manager
PERSON SPECIFICATION
· Excellent interpersonal and communication skills
· Excellent communication skills
· Numerical abilities
· The ability to work as part of a team
· The ability to use initiative
· Sound judgement with the ability to make decisions
· Self-motivated
Good attention to detail
Job Type: Full-time
Pay: From €14.00 per hour
Expected hours: 37 per week
Work Location: In person