As Technical Services Manager, you will take ownership of the technical services function, ensuring top-tier support to internal teams and external clients. You will be instrumental in driving continuous improvement, maintaining quality accreditations, and overseeing the development and performance of a highly skilled team.
Key Responsibilities:
* Provide expert technical support and leadership across internal departments and client-facing teams
* Manage and develop a high-performing Technical Services Team, driving best practice and continuous improvement
* Oversee departmental KPIs and ensure the delivery of exceptional service levels
* Maintain and support ISO accreditations including ISO17025, ISO17034, ISO45001, and ISO9001
* Investigate technical customer complaints, carry out root cause analysis, and implement solutions
* Collaborate with Sales, NPI, and Product Development teams to ensure customer-focused innovation
* Represent the technical function during audits and strategic reviews
* Support or lead high-impact technical projects in collaboration with the Senior Leadership Team
Candidate Profile:
* Degree in Chemistry (PhD highly desirable)
* Proven track record in leading technical or quality-focused teams
* Strong background in scientific or laboratory environments with extensive customer interaction
* Hands-on knowledge of ISO standards – especially ISO9001, ISO17025, and ISO17034
* Deep understanding of metrology and quality control methodologies
* Strategic thinker with excellent problem-solving, communication, and leadership skills
What’s on Offer:
* A permanent leadership role within a forward-thinking, science-driven organisation
* Competitive salary and benefits package
* Opportunity to work on impactful projects with industry-leading clients
* A supportive and collaborative working environment with career progression opportunities
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