Overview
Learning & Development Specialist – Cork, Musgrave
Musgrave is one of Europe’s most successful family-owned businesses with a 149-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. We work with 18 market-leading brands and support thousands of retail and foodservice family businesses. We are committed to becoming the most trusted and sustainable business in Ireland and to making a positive impact for our suppliers, customers and communities.
The Role
We are seeking an L&D Specialist to join our growing team. You will work with the Musgrave L&D team, colleagues in retail stores and with Regional Teams to design, implement and review people plans for each store from an L&D perspective.
What you’ll be doing
* Work with Regional Managers & Retail Partners to provide relevant and tailored training and advice, influencing and coaching Store owners where appropriate
* Coordinate and deliver on-site Customer Service Training with retail teams
* Provide advice to Owners & Managers on tools & techniques to exceed customer expectations and develop their business through their people
* Support SuperValu & Centra Retailers to lead positive cultural change in their business
* Coordinate and deliver on-site Leadership and Management Training (Feedback, Coaching, Communication Skills, etc.)
* Support store owners & managers to complete training needs analysis for their teams and develop learning plans via the Musgrave Institute
* Facilitate workshops with Store Owners, Managers and other senior stakeholders to ensure continuous improvement of L&D and behavioural change initiatives
* Advise Retailers on all aspects of Learning & Development, career development and employee engagement
* Assess regional service levels & performance reporting (through Mystery Shopper audits & internal assessment)
* Support the implementation and rollout of our New Digital Learning Platform
* May be required to work on various HR projects and support other Musgrave brands
What we are looking for
* Strong coaching and facilitation skills with the ability to engage and motivate diverse audiences
* Keen interest in working in the retail sector with a passion for great customer experiences
* Excellent communication and presentation skills with experience presenting to large groups
* Minimum 2 years experience in a training-related role
* Previous experience in a Learning and Development-focused role would be advantageous
* Proven organisational skills with the ability to manage a varied workload and meet deadlines
* Proven relationship-building and influencing skills
* Knowledge of Microsoft Office suite
* Full driving licence is essential
What is nice to have
* Certification in Training or Coaching or a IITD qualification
* Experience in E-Learning Design
* Experience implementing a learning experience platform
What we Offer
* Career Development: opportunities for advancement and learning
* Collaborative Environment: work with a passionate team
* Innovation Focus: be part of forward-thinking solutions
* Community Focus: positive impact in communities
* Be Part of a Legacy: Musgrave operates a Work Smart hybrid model with occasional travel
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Human Resources
Industries
* Retail
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