Position: Partner Service Agent CL 13 (German)Location: D4, Ballsbridge (Working from office) - option of hybrid (following ramp up period and performance based)Contract: Full-time role 40 hours per week.
Work Hours: Monday - Friday, 9am - 6pm Your primary interaction is within your own team and your direct supervisor.
In this role you will be given detailed instructions on all tasks.
The decisions that you make impact your own work and are closely supervised.
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles Duties and Responsibilities: The Scaled Partnerships team provides tailored advice to online creators on how to optimize their organic growth on social media platforms.
Our Media Experts connect with creators through 1 1 calls and update them on new products, insights, and trends on the platforms across several markets.
We liaise with internal client teams e.g.
Sales Marketing Product in connecting various data points related to partner feedback.
Advise partners on their organic growth strategy on social media via outbound calls.
Serve as a product and organic growth strategy consultant educating partners on product solutions and best practices in line with client company priorities.
Communicate effectively with partners to understand their goals and suggest an appropriate solution in line with client company priorities.
Solicit, organize, and contextualize product feedback from partners.
Act as a subject matter expert on Scaled Partnerships workflows, products, and processes.
Required Skills Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role.
You will be advised of the level you are required to achieve to successfully carry out the role.
English (B2+/C1; both writing and speaking)German (C1)Digital Media Rights Intellectual Property Exceptional communication and presentation skills.
Self-motivated and independent thinker who is ready to take on initiatives.
Proactive approach and problem-solving skills.
Ability to operate within a team environment, multi-tasking, and prioritizing work across supported clients.
Qualifications Qualification High School Diploma GEDBA or equivalent work experience.1 years of work experience in a Service Desk or Call Centre.1 years of Sales related work experience.
Desirable background and full understanding of media partnerships or Digital Marketing Social
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