Service Desk Engineer – Level 2
Upto £35 k per year
Dublin – Hybrid
A Dublin-based IT solutions company specializing in Cyber‑Security and Cloud Services is seeking a Service Desk Engineer to fulfil IT support requirements. The company offers top‑notch IT services to small and medium‑sized businesses, focusing on great technical support and customer service.
This is a PERMANENT role where you'll work in an MS365 environment, supporting clients and collaborating with our Service Delivery team.
Responsibilities
* Resolve 2nd‑line issues across servers, networks, desktops, and cloud systems.
* Manage and maintain Windows Server, M365, Intune, and virtualisation platforms.
* Troubleshoot configuration, compliance, and connectivity problems.
* Support LAN/WAN, Wi‑Fi, and firewall operations, escalating when needed.
* Mentor 1st‑line engineers and assist with projects and major incidents.
Skills / Qualifications Required
* 3+ years of IT support experience, ideally in an MSP or multi‑client setup.
* Skilled in Windows Server, Microsoft 365, Azure, Intune, networking and backups.
* Hands‑on with modern security and monitoring tools (RMM, AV/Malware, ticketing systems).
* Microsoft or CompTIA certifications preferred.
* Holds a full, clean driving licence for occasional on‑site support.
If you’re keen on improving your skills in public cloud platforms, this opportunity is perfect for you. Please contact me at +44 7478 216672.
Company cannot provide visa sponsorship, so only candidates residing in Ireland and with the right to work will be considered.
Dublin, County Dublin, Ireland
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