Job Title: Customer Support Leader
Key Responsibilities:
* Manage customer and application support operations for financial software solutions.
* Lead, mentor, and grow a skilled application support team.
* Build and maintain strategic relationships with key customers.
* Drive process improvements to enhance service quality and efficiency.
* Collaborate with product, development, and account teams to exceed customer needs.
* Manage escalations with urgency and professionalism.
Requirements:
* 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
* Strong background in SaaS operations & application support (financial software a plus).
* Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
* Excellent communication, leadership, and customer relationship skills.
Join our mission to deliver exceptional customer satisfaction by building a high-performing application support team.