Location
: Remote from Republic or Ireland
Language Requirement
:
GERMAN
, additional EU language along with German will be an added advantage
Salary
: Entry Level
Contract
: Permanent
Job Description:
The Customer Service Representative (CSR) is accountable for providing customer service support in the financial services sector to customers of our client, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.
The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Duties And Responsibilities
Provide support and services on calls and via emails for various activities such as:
Handling requests on missing payments or payments history
Provision of information on cheques / other payment methods
Process changes to instructions regarding payment tools / payment preferences
Process changes of personal data and customer addresses
Handling queries relating to proof of life procedures / campaigns.
Support on internal processes and procedures (Admin tasks)
Adhoc tasks and projects will be assigned based on business requirements.
Support the company's efforts to achieve certification to the ISO **** Standard for the team
Compliance with data protection, GDPR and training requirements.
Education and Experience:
Experience of 6-12 months in a customer service environment
Preferably in a finance, banking, payments, call center or pensions sector.
Excellent knowledge of Microsoft Office suite
Essential Skills and abilities:
Ability to function in a fast-paced environment where standard of quality and timeliness are established
Must possess excellent PC skills
Must be goal orientated
Ability to speak, read and comprehend required language(s) (as advertised), including English possess good verbal communications skills
Must possess superior listening skills
Ability to deliver information at customer's knowledge level in an understandable manner
Strong interpersonal skills and ability to think independently and follow through effectively
Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
Excellent attention to detail
Benefits and perks:
Hybrid / Remote working model
Training & Development.
Internal career progression opportunities.
Employee assistance programme (EAP).
Hive medical cash plan
PRSA Scheme.
Employee engagement initiatives
Bike to work scheme.
What would you bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.
Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team?
Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds.
We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.
Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
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