Purpose of the RoleThe purpose of this post is to develop strategies to enable increased Patient and Family partnership across the Children's Health Ireland and the Integrated Healthcare Area.The role aims to strengthen partnerships with patients, families, advocacy groups and charities, ensuring their voices are central to service planning, delivery, and evaluation. The post holder will also support (or promote) the Patient Feedback and Support Service (PFSS) and CHI's Quality and Patient Safety team.Essential Criteria:Proven experience in partnering with patients/service users in healthcare or social care settingsDemonstrated ability to lead and manage patient-centered projectsExperience working collaboratively with internal and external stakeholders, including advocacy groupsExcellent communication, interpersonal, and organisational skillsExcellent written communication skills to maintain a level of professional correspondence with staff and service usersProficiency in Microsoft Office Ability to work under pressure and meet deadlinesA relevant 3rd level qualification in a relevant disciplineKnowledge of complaint management processes and relevant legislation (e.g. Health Act 2004, Your Service Your Say)How To Apply & Informal EnquiriesApplications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.Please note that you must submit a cover letter with your CV, this forms part of your application and CV's will not be accepted without a detailed cover letter.The closing date for submissions of CV's and cover letter isWednesday the 19th of November by 23:45pm.Applications must be completed through the advertised post onby clicking'Apply for Job'.Applications will not be accepted through direct email or any other method.For informal enquiries for this specialty/department, please contact Kevin O'Farrell – kevin.o'For other queries relating to this recruitment process, please contact Talent Acquisition Specialist – PLEASE NOTE:CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.Below, you'll find the list ofcommencement dates for 2025 and 2026for your information.November 10th 2025December 15th 2025January 12th NCHD rotation only)February 9th 2026March 9th 2026