We are currently recruiting for an Administrator to join our client's Successful team in our Dublin-based office.
The role will have responsibility for providing clerical and administrative support to the management team. This is a fast-paced environment with multiple projects on the go. You will work closely and collaboratively with our Strategic Team and Operations Director.
Responsibilities:
* Assisting the team with the co-ordination of all support service functions within the organisation.
* Provide office administration duties and secretarial support.
* Prioritise and manage workload efficiently.
* Maintaining correct and up to date data on CRM system.
* Cross training within all departments in the business will be required.
* Deliver a consistently high level of service by telephone and email to all customers to contribute proactively to the retention of existing business.
* Preparation of reports in advance of meetings.
* Preparation & Implementation of client recommendations.
* Maintain existing client relationships on a scheduled basis.
* Track & report on weekly proposals and completed files.
* Provide support to the Office Manager by delivering team stats, pipeline overview and technology enhancements.
* Respond to client queries, both simple and complex in an efficient and professional manner.
* Conduct telephone applications with clients.
* Ad-Hoc projects as required.
* Meet and exceed pre-agreed KPIs & SLAs.
Requirements:
* At least 2 years experience working in a busy administration role/office environment.
* Experience in the Financial Services Industry Broker Background a plus but not a necessity.
* An excellent working knowledge of Microsoft Office, including Excl.
* Strong attention to detail.
* Strong time management skills.
* A passion for providing excellent customer service.
* Excellent interpersonal skills.
* Have the confidence to Question
* Ability to multitask.
* Be a team player who thrives working with a tight knit company.
* Previous experience in a sales/call centre role an advantage.
Benefits:
* 32 hour working week, half day every Friday.
* Opportunity to progress/train within company.
* Competitive Salary.
* Company Pension.
* Company IP and DIS .
* Generous Annual Leave.
* Birthday off.