Job Title: Operations & Office Manager
Location: Dublin-based (hybrid details available at later stage)
Type: Full-time, Permanent
About the Role
We are working with a well-established and growing SME operating within a specialised product distribution environment. The business has a strong reputation for quality and service, with ambitious plans for continued growth.
They are now seeking an experienced Operations & Office Manager to take ownership of the day‑to‑day running of the organisation and play a key role in supporting its next phase of development.
Role Overview
This is a senior, hands‑on role at the centre of the business. You will oversee operations, coordinate across multiple functions, and lead a small internal team to ensure the smooth and efficient running of the organisation.
Working closely with senior leadership, you will bring structure, visibility, and continuous improvement across key areas including operations, customer service, supply chain, and financial processes.
Key Responsibilities
Operations Management
Oversee daily business operations to ensure efficiency and continuity
Review and improve internal processes, systems, and workflows
Manage office operations and external suppliers
Team Leadership
Lead and develop a small cross‑functional team
Set clear objectives and drive a high-performance culture
Ensure strong coordination across all business functions
Customer & Service Delivery
Maintain high standards of customer service and responsiveness
Support escalation handling and continuous improvement initiatives
Supply Chain & Coordination
Oversee order processing, supplier coordination, and logistics
Manage relationships with external partners
Support pricing, contracts, and operational delivery
Financial & Administrative Oversight
Oversee credit control and general financial administration processes
Work closely with finance on reporting and performance tracking
Reporting & Business Support
Prepare reports and track key performance metrics
Support leadership with insights and operational improvements
Key Requirements
Proven experience in an Operations Manager, Office Manager, or similar role
Background in an SME or product‑based environment
Experience overseeing multiple business functions
Strong leadership and organisational skills
Commercial awareness and problem‑solving ability
Comfortable working in a fast‑paced, hands‑on role
What’s on Offer
Competitive salary and benefits
Opportunity to play a central role in a growing business
High level of autonomy and ownership
Collaborative and supportive working environment
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