Overview
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Summary
As a Solution Support Engineer in Global Trade Services, you will troubleshoot and solve incoming customer issues through multiple channels – cases, Expert Chat and Schedule an Expert. Collaboration, customer focus and communication are key to achieving strong customer satisfaction and these are assets we are looking for in our newest Private Cloud ERP team member. Functionally, the main tasks are listed below:
Analyse and resolve customer Incidents using knowledge databases, internal collaboration and problem-solving skills.
Report errors/bugs to development support to ensure product improvement.
Meet and embrace our customers, with AI-Assisted, Human-led support.
Provide Mission Critical Support on weekend and evening shift as scheduled.
Create content for and maintain the technical knowledge database.
Drive excellence in all aspects of the engineer E2E workflow (Pulse, Swarming, KCS etc).
Leverage the resources within the solution area to progress and develop your own career.
If successful, you’ll join an experienced team locally in Ireland and collaborate with your colleagues globally across teams based in EMEA, AMER and APJ. You’ll support our customers and partners with a customer first mindset. You’ll build your troubleshooting expertise across topics such as APIs, Debugging, configuration and research mythologies.
Role Requirements
Previous SAP or related work experience would be an advantage.
Knowledge of Global Trade Services would be an advantage.
Degree in Computer Science, Information Technology, Software Engineering, Engineering or a related discipline is preferable.
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
An early adopter and the ability to thrive in a changing environment.
Strong collaboration skills and a flexible approach to working in teams.
Excellent customer focus & English communication skills (oral and written).
Shift / Weekend work flexibility will be required or as per business need.
Benefits
Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
A Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
Working on world class cloud products and services – enhancing your technical and SAP knowledge.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 448710 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
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