Our client, a medium sized and award-winning medical device and patient services company, are hiring
This role is based in South Dublin and is a hybrid role.
Customer Care - Patient Services
Main duties:
-Provide solutions to patient queries over the phone
-make inbound and outbound calls to arrange patient appointments and solve queries
-work to monthly KPIs
-Data entry as well as invoice processing
-record stock movements for medical devices
-support the sales and nursing team
-various administrative tasks
This is a great role and a chance to join a really supportive and fun customer service team (of 10 people).
Full training is provided and you'll be in great hands - they won a Deloitte "Top 50 best Managed Companies" spot recently
What do you need?
-customer service experience (phone based and email based)
-experience using a CRM system
-team player attitude
-administration experience
-ERP/SAP experience a plus
-experience in medical/healthcare sector a plus, but not a necessity.
Package
-Salary commensurate with experience + annual bonus
-Profit share (extra bonus)
-Pension, health insurance, life assurance, income protection
-26 days annual leave (excellent)
-Mon-Fri 9-5
If you have anywhere between 1-5 years phone and/or email based customer customer service experience, and enjoy the idea of interacting with patients and providing support and would love to be part of a dynamic team with excellent management, you are invited to apply
Desired Skills and Experience
customer service, administration
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.