Position: General Manager Salary: €55,000 - €60,000 Reports to: Business Development Manager Direct Reports: Assistant General Manager Who are we? Airtastic is Irelands leading leisure and family entertainment brand and the largest operator of multi activity venues. Airtastic Cork is part of the Airtastic Entertainment centre concept with a number of other locations in Ireland and Northern Ireland. It is owned and operated by SMS platinum group Ltd, who also operate leisure brand Funky Monkeys Children's soft play concept with multiple locations throughout the UK and Ireland. Airtastic Cork offers a variety of leisure activities, including an Inflatable park, Ten Pin Bowling, Adventure golf, Amusement Arcades and a licensed NY Kitchen Diner. It is an exciting and dynamic venue which caters for all ages; family fun, kids birthday parties, school or group trips, work evenings out, or simply an excuse for a good day out with dates or mates, you name it we have it covered. Already a market leader, the vision for the business is to continue to develop a successful brand throughout NI, ROI and the UK. Airtastic have the ethos of creating a fun and inspiring customer experience. Customer service and overall experience will take centre stage and therefore be the main emphasis for the team. The Person We are seeking an experienced leader to oversee all aspects of the business. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout. Strong implementation skills and leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The General Manager will have the ability to keep a cool head under pressure and lead the team smoothly through any challenges that may arise throughout the day to day. Scope The overall leadership and management of all employees and full accountability for the successful performance of the centre. In respect of successful performance this includes areas such as sales and costs but also adequate representation of all brand standards in customer service, hygiene, maintenance and safety. Key Responsibilities/Deliverables Managing Business Cost & Performance Strive to efficiently manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs. This should be driven by leading, coaching, engaging and supporting your wider management team. Collate and present accurate and timely information on company documents to give a full understanding of your centre on a weekly and monthly basis. Aim to develop your management team to have a full understanding of all associated stock costs, complete accurate monthly stock takes and ensure that all information provided is detailed and precise. Analyse any discrepancies and put any actions plans in place for any potential opportunities. Aim to develop and coach your management team in having a full understanding of all associated daily and weekly labour costs and train the team to react accordingly. Review monthly KPIs alongside the Assistant General Manager, highlighting any opportunities and address any actions that may need to be taken. This will be discussed in further detail with the Business Development Manager during monthly meetings. Aim to maximise all areas of sales revenue and continually challenge yourself and your management team with the relevant departmental targets. HR & People Management Competently manage individual and team performance through leading by example in all operational areas. You will aim to follow all correct HR processes, following all company guidelines, procedures, company handbook and engaging in relevant support from the Business Development Manager when needed. Complete all recruitment stages within the centre and develop the management team to deliver the same within their departments. Ensure that all regular appraisals and deadlines are adhered to. Passionately strive to develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role. Use company tools such as versatility trackers to ensure gaps are identified and training opportunities are being optimised. You will be able to identify and structure a solid succession place for your team to secure further development and progression within the company, while promoting high morale and team spirit. Ensure company ethos of Work Life Balance is being practiced in the centre by adhering to rota fairness and a give and take approach. Customer Experience and Service Levels Consistently demonstrate exceptional customer service and inspire your team to deliver the same standards through daily role modelling and leading by example. You will see the business through the eyes of the customers and ensure that your team are fully motivated and engaged to provide a positive customer experience. Customer service should be at the forefront of all training and expectations. Continually ensure that the centre looks, feels, and sounds in line with company service standards and empower your management team to deliver the same at all times. Ensure all customer rules, policies for both staff and customers are applied by management and staff. Ensure compliance within the team with regards to the Airtastic customer feedback process, including party comment cards and internal and external reviews. Complete regular observations with the team as a whole to ensure consistency and drive customer service throughout all activities, addressing any improvements that may arise. Safety & Compliance: Ensure the correct and continual use of all company procedures, systems and documents and ensure the team is also fully engaged in the correct process. Be fully accountable for all cash handling, card transactions, banking and transaction/sales reporting. Build a strong relationship with outside regulating bodies such as the local Councils, Environmental Health, and Health and Safety Officers. Manage the upkeep and excellent condition of all equipment and premises ensuring prompt remedial action as required. Maintain a safe and harmonious working environment for team members and customers as well as ensuring the highest standards of hygiene and health and safety. Ensure all maintenance issues are highlighted and addressed for completion following the correct process. Review all staff training such as food safety and first aid on a regular basis and plan any training sessions as required. Ensure all H&S folders are up to date and compliant, ensuring that all relevant certificates are in date, print and filed. Complete internal H&S audit within the centre. Success measurements Achieving required performance levels in all business KPIs and Audits. Be fully aware of set targets and projections and continually pursue these through our core values of managing costs, quality, and customer service. Achieve required levels of customer feedback, through party comment cards and customer reviews and provide evidence of how constructive feedback has been managed. Confidently analyse all financial reports on a weekly basis and maintain strong lines of communication with the Business Development Manager on how these have been effectively controlled. Evidence of effective performance management within the team as a whole. Essential Criteria: Significant solid 5 years experience at senior management level or above in a large organisation, fast paced, customer focused Leisure/Hospitality/Catering sector. Significant evidence of people management, training and development and on the job coaching and support. Full Accountability and responsibility for business or sales targets or KPIs in current and previous roles. Strong communication, organisation and Leadership skills. An approachable and enthusiastic manor and a can-do attitude. Proficient in Microsoft office products Outlook, Excel & Word.