Access to Care Advisor Radiology - UPMC Aut Even Hospital, Kilkenny
Location: Aut Even Hospital
Job type: Permanent
Overview of role
The Access to Care advisor is responsible for the smooth running of all patients attending the radiology department for any of the following modalities: CT, Xray, MRI and US as applicable.
The Access to Care advisor works closely with the clinical team and medical secretaries to ensure the smooth running of the Radiology reception.
Primary Duties and Responsibilities
Be responsible for admitting all patients in Radiology
Have knowledge of multiple systems and be able to manage a busy workload
Be responsible for cash handling and end of day balancing
Have excellent attention to detail and ensure Insurance forms are signed by each patient via Claimsure where applicable
Work closely with Claims team to follow up with any claim forms not signed by patient on the day of admission by posting out insurance form to patient and processing on Claimsure once received
Manage both internal and external post received daily
Manage phone lines, voicemails
Manage Radiology shared mailbox
Monitor AGFA (RIS) for any referrals that cannot be vetted due to missing information, follow up with GP surgery and ask for information to be sent in to allow vetting completion
Schedule upcoming weekly Xray clinics, follow up with medical secretaries ahead of clinics to ensure you receive the information in a timely manner to allow for clinic to be booked
Monitor stock levels in Radiology reception and submit stationary order when needed
Manage referrals received via Healthlink, email and post.
Upload all referrals and submit them to be vetted
To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained
Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence
To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee
To carry out any training duties as necessary for relief staff / work experience staff for holiday cover
Qualifications & Experience
Strong background in MS Office (Excel, PowerPoint etc.)
Be able to work to strict deadlines
A flexible approach to work is required to undertake the duties and responsibilities of this role, participating in cross departmental, and cross organisational groups and teams
Salary
€29,****** - €44,****** per annum based on a 37.5 hour work week
Equal Opportunity Statement
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits and Programme
Fully paid maternity and paternity leave for new parents
Competitive Pension Plan
Company funded Death in Service Benefit x 3 times
Critical Illness cover for all employees up to the age of 66
Rewards for performance through the annual ACES programme
Enhanced annual leave up to a maximum of 27 days
Flexible working opportunities to support you to work around external family commitments
Opportunities for continued learning and advancement to reach your career goals
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