Job Purpose : The Branch Manager is responsible for the overall management of the branch and the achievement of all financial targets within his/her branch.
Key Tasks Required: Operational Management Ø Planning, organising, staffing, directing and controlling of all branch staff Ø Maximise the branch's potential by ensuring all branch and financial targets are met Ø Ensure that all branch staff fully adhere to correct procedures in relation tasks and stock management Ø Maintain all costs within targeted figures Ø Regularly review all costs and look for opportunities to reduce Ø Ensure all stock is maintained and regularly audited
2. Staff Management Ø Identify recruitment needs within budget and process with support from Human Resources Department Ø Conduct annual employee appraisals for all branch staff and provide regular feedback to all staff on their performance Ø Coach and motivate branch staff to ensure they meet business demand and targets set Ø Develop and encourage positive working relationships within the branch and where issues arise resolve them, or if unable, escalate to their Regional Manager
3. Business Development Ø Promote at every opportunity to existing and potential customers the range of services that we provide Ø Develop relationships with existing and potential customers to retain and grow branch business Ø Bring forward ideas/suggestions for new products or services that could generate additional revenue Ø Responsible for entire branch performance reporting weekly sales to area manager
4. Quality Management Ø Responsible of the housekeeping of the branch Ø Responsible for staff uniform compliance Ø To deliver excellent customer service at all times (phone/face to face) Ø Ensure good work practices are being followed in the branch and all technical guidelines are being adhered to - following the policy of getting it right first time.
5. Health and Safety Management Ø Ensure full compliance by all floor staff with health and safety/environmental policies and procedures Ø Ensure full compliance by all floor staff with safety/environmental legislation.
Promote and be a role model for safety in the Branch Ø Report all breaches of safety policies/procedures and legislation to the Branch Manager Essential - you must have motor industry knowledge Benefits Salary Neg Bonus scheme Use of Branch Company Vehicle Discount on Car Service Employee Assistance Program