Job Information
State of Tennessee Job Information
Opening Date/Time: 04/01/2025 12:00AM Central Time
Closing Date/Time: 12/31/2025 11:59PM Central Time
Salary (Monthly): $3,687.00 - $5,532.00
Salary (Annually): $44,244.00 - $66,384.00
Job Type: Full-Time
City, State Location:
* Nashville, TN
* Knoxville, TN
* Cookeville, TN
* Memphis, TN
* Chattanooga, TN
* Clarksville, TN
* Murfreesboro, TN
* Franklin, TN
* Johnson City, TN
* Jackson, TN
* Hendersonville, TN
* Kingsport, TN
* Columbia, TN
* Lebanon, TN
* Morristown, TN
* Shelbyville, TN
* Tullahoma, TN
* Sevierville, TN
* Dickson, TN
* Athens, TN
* Cleveland, TN
* Lawrenceburg, TN
* Oak Ridge, TN
Department: Children's Services
LOCATION OF (350) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE
The DCS Case Manager 1 position has an approved starting salary of $50,604.
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree.
Necessary Special Qualifications:
* Complete a criminal history disclosure form in a manner approved by the appointing authority;
* Must agree to release all records involving their criminal history to the appointing authority;
* Must supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
* Submit to a review of their status on the Department of Health's vulnerable person's registry;
* Possess a valid motor vehicle operator's license at the time of appointment in some positions;
* Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services.
Overview
Summary: Under general supervision, is responsible for professional case management work of routine difficulty, and performs related work as required.
Distinguishing Features: This is the trainee/entry level class in the DCS Case Manager job series. An employee in this class learns to perform a variety of case management duties for children under State supervision, in State custody, or at risk of State custody, and their families.
Responsibilities
* Learns and adheres to departmental policy.
* Learns to complete all training hours as required by the Department.
* Learns to determine if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
* Learns to make recommendations for reunification or termination of parental rights.
* Learns to monitor adoptive and foster families to check the compatibility of the child with the family.
* Learns to actively listen to concerns to make appropriate referrals.
* Learns to coordinate and observe visitations for children in and out-of-home placements to ensure meaningful visitations.
* Learns to prepare to participate and testify in court proceedings.
* Learns to recruit adoptive/foster parents.
* Learns to conduct intake interviews with individuals reporting suspected child abuse or neglect.
* Learns to conduct interviews with child's family and collateral contacts (e.g., principals, neighbors, doctors, etc.).
* Learns to gather demographic information on the child and family (e.g., Genogram, Ecomap, Lexus Nexus, etc.).
* Learns to gather complete and accurate information (e.g., child's school records, psychological evaluation report or medical examination results).
* Learns to locate and identify natural, formal, and informal supports.
* Learns to recognize and acknowledge the rights of families.
* Learns to document accurate information from an interview.
* Learns to prepare reports for court.
* Learns to conduct ongoing assessments of all incoming information.
* Learns to complete required assessments in a timely manner (e.g., Family Functional, CANS, YLS, FAST, etc.).
* Works flexible hours including weekends, holidays, and after hours.
* Learns to regularly conduct home visits to assess the safety of homes.
* Learns to conduct multiple and on-going face-to-face visits with children, resource families, providers, kinship home and other relevant entities.
* Learns to schedule appointments as necessary and needed.
* Learns to communicate effectively what the issues are to build solutions.
* Learns to engage with children and families to build a trustful relationship.
* Learns to encourage clients to be self-sufficient to overcome barriers and achieve permanency.
* Learns to arrive on time and prepared for meetings.
* Learns to respond timely, appropriately, and respectfully with families, providers, and co-workers.
* Learns to transport children to various appointments, safely and securely.
* Learns to address inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.
* Learns to convene and identify members for a Child and Family Team Meetings that will work collaboratively with the Case Manager to develop action steps and goals to be accomplished by the child and family.
* Learns to operate computer programs (e.g., Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental systems for entering child welfare information (TFACTS), etc.).
* Learns to review and explain relevant documents to clients.
* Learns to operate office machinery.
* Learns how to scan documents, operate a camera.
* Learns to make referrals for service providers.
* Learns to work collaboratively with law enforcement officials and multi-disciplinary teams.
* Learns to train adoptive/foster parents and community.
* Learns to work with service providers to receive information.
* Learns to administer drug screens analysis.
* Learns to maintain and update case files.
* Learns to obtain appropriate signatures on required documents.
* Learns to answer and return all correspondence in a timely manner.
Competencies (KSA's)
* Decision Quality
* Problem Solving
* Priority Setting
* Time Management
* Conflict Management
* Sizing Up People
* Drive For Results
* Perseverance
* Organizational Agility
* Written Communications
* Building Effective Teams
* Ethics and Values
Knowledge
* Knowledge of computer and office equipment
Skills
* The skill to manage one's own time
* The skill to actively listen to others
* The skill to organize work efficiently and effectively
* The skill to use problem solving techniques in daily work
* The skill to understand written sentences and paragraphs in work related documents
* The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
* The skill to make appropriate decisions on a daily basis
Abilities
* The ability to be culturally sensitive in the work environment
* The ability to demonstrate warmth and empathy when working with children and families
* The ability to demonstrate self-control in daily situations
* The ability to demonstrate critical thinking in the work environment
* The ability to handle daily stressful situations in the work environment
* The ability to demonstrate flexibility in the work environment
* The ability to be a team player in the work environment
Tools & Equipment
* Electronic devices
* Computers
* Motor vehicles
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