Location:
Swords
Reports to:
ReproScan Manager
Contract Type:
Part-time/ Casual
About The Role
We are seeking a dedicated and organised
ReproScan Administrator
to join our dynamic team. This is an exciting opportunity to play a key role in ensuring the smooth and efficient running of ReproScan's Satellite Services Programme and the day-to-day operations of our clinic.
The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine passion for patient care. You'll be the first point of contact for patients, helping coordinate appointments, manage documentation, and support them throughout their treatment journey.
Key Responsibilities
* Coordinate and manage patient appointments, consultations, and procedures.
* Liaise with patients to ensure timely responses and exceptional service.
* Organise patient prescriptions and liaise with pharmacies.
* Book procedures and appointments into clinic systems (IDEAS and Socrates).
* Send scan and blood results promptly.
* Provide patient information and support via phone, email, and in person.
* Maintain accurate patient records and ensure all paperwork is complete before consultations.
* Manage invoicing and process payments.
* Support front-of-house duties - greeting patients and keeping appointments on schedule.
* Liaise with external clinics and partner services.
* Assist with general administrative tasks, including typing, filing, scanning, and stock management.
* Handle patient feedback and complaints with empathy and professionalism.
What We're Looking For
* Education: Leaving Certificate (essential). A Medical Secretary qualification or equivalent is desirable.
* Experience: Prior experience in patient coordination, medical administration, or similar roles.
* Skills & Attributes:
* Excellent written and verbal communication in English.
* Patient, calm, and empathetic nature.
* Highly organised and detail-oriented.
* Strong team player with accountability and initiative.
* Proficient in computer systems and clinic software.
* Knowledge of IVF or fertility services (an advantage).
* Ability to work effectively under pressure in a busy clinical environment.
Why Join Us
At ReproScan, you'll be part of a supportive and compassionate team dedicated to helping patients through some of the most important moments in their lives. We value teamwork, respect, and professionalism - and we provide a rewarding work environment where your contribution truly makes a difference.
Our Benefits Include:
* Company pension plan
* Private health insurance
* Fertility treatment benefits
* Employee Assistance Programme (EAP)
* Paid maternity leave benefits
* Additional annual and sick leave
* Ongoing professional development and support
* A supportive, team-oriented work culture
Working Hours:
* Minimum 15 Hours per week - Likely Shifts- Tuesday and Fridays- 5pm- 9pm, Saturdays - 9am - 4pm