Overview
Join to apply for the Retail Depot Assistant Cavan role at Jones Oil Ltd
Brief Description: Certa Ireland welcomes applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. Should you have a reasonable accommodation request please email ciara.delaney@certaireland.ie
Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services, lubricants. With strong renewable ambitions, we are leading the way in the supply of liquid biofuels and solar pv installation in Ireland to both domestic and commercial sectors. We aspire to having a powerful entrepreneurial spirit, a culture of high performance and teamwork, and exceptionally strong customer service.
DCC plc is one of Ireland’s most successful organisations, operating in various sectors including Energy, Technology and Healthcare. With annual sales of over €18 billion, and operations in 21 countries across 3 continents, DCC employs more than 15,400 people around the world. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of a global company.
Main Purpose Of The Role
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale. The Depot Assistant will support Depot Supervisor in the day-to-day activities of the depot.
Safety
Key Responsibilities
* Complete daily depot checks using the systems provided.
* Report near misses using the correct system.
* Report any safety concern to your supervisor.
* Ensure that you are compliant in wearing the correct PPE whilst out in the yard.
Sales
* Taking Payment at the Depot for all Yard Sales.
* Placing domestic and bulk orders for customers over the phone and at the counter.
* Promote the sales of other products in the depot.
* Promote the Tesco Clubcard to customers paying for fuel.
* Promote HVO as an alternative to customers over the phone.
* Encouraging customers pay by credit card or COD for their domestic delivery.
Customers Service
* Be customer obsessed always trying to exceed customers expectations.
* Promote Certa as a brand to customers.
* Ensure that all customers queries are dealt with in an appropriate time frame to their resolution.
* First point of contact on the phones ensuring all incoming calls are handled in an efficient manner.
* Maintaining good relations with existing customers.
* Checking customer pricing / customer balances while customers are on the phone.
* Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete.
Administration & Other
* Assisting the supervisor in working with head office to ensure all processing is closed off correctly to agreed timelines.
* Carrying out end of shift procedures including cashing off yard sales to ensure all paperwork is completed correctly and accurately.
* Following end of day procedures including closing and locking up the yard while observing safety and security policies
* To complete ad hoc administration duties as required ensuring the smooth running of the depot.
* Treat customer both external and internal with dignity and respect.
* Embrace the Certa way culture in your daily tasks.
* Be open to suggest improvements to your supervisor.
* Be willing to accept feedback and learnings.
Personal Attributes / Experience Required
* Previous experience in a customer focused role
* Experience of working in within a telesales environment is advantageous.
* Cash Handling experience is advantageous.
* IT skills – proficient in Microsoft Excel and Teams
* Resilient and capable of working well under pressure.
* Committed, enthusiastic and energetic
* A strong relationship builder
* A highly motivated self-starter
* Detail-oriented, focused on accuracy and attention to detail
Our Values
Safety First We prioritise safety as the foundation of our business. We continuously look for ways to improve our culture, systems, and processes around safe practices.
Bold & Courageous We embrace challenges and strive to understand what’s possible and why not, aiming to become Ireland’s most loved, most efficient and most profitable energy brand.
One Team We are one team with a shared vision, embracing diversity and inclusivity, solving problems together and taking initiative.
Irrepressible Performance We pursue excellence with a strong work ethic and a commitment to serving our customers.
Customer Obsessed We focus on being customer-centric, delivering best-in-class experiences and building enduring relationships.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Sales and Business Development
* Industries
* Oil and Gas
Newbliss, County Monaghan, Ireland
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