Access to Care Advisor (Reception/Switch) - UPMC Kildare
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Overview of Role
The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that aims to simplify Access to Care for our patients. The role primarily involves managing reception and switchboard duties. The successful candidate will operate with agility and diligence to support the Access to Care team's mission of providing life-changing medicine to patients and communities. We seek a healthcare-experienced, service-minded individual who is driven to enhance the patient experience. The candidate should be a team player, adaptable, responsive, eager to learn, organized, and proficient in technology to facilitate effective teamwork.
Location: UPMC Kildare Hospital
Job type: Permanent
Primary Duties and Responsibilities:
1. Reception, Switchboard, and Outpatients Department
2. Deliver excellent patient experiences to all stakeholders.
3. Manage contractor, visitor, and patient pathways daily, adhering to policies and ensuring professional service.
4. Handle car park inquiries with the Facilities Team.
5. Manage call volumes, respond to voicemails professionally and efficiently.
Admissions and Communication
1. Maintain open communication with the nurse in charge daily.
2. Answer calls professionally, direct inquiries appropriately.
3. Handle patient admissions, ensure accurate data entry into the iSOFT system, and coordinate transfers.
4. Organize clinic and GP appointments as needed.
Medical Chart Management
1. Maintain patient records, follow up on reports, and file test results timely.
2. Ensure patient identification accuracy and confidentiality.
3. Prepare and distribute discharge notes and insurance forms.
Office Management Duties
1. Manage ward reception and non-clinical areas.
2. Complete administrative tasks including typing, photocopying, and scanning.
3. Discharge patients correctly in the iSOFT system.
Quality & Safety
Adhere to safety procedures and protocols to promote a safe environment.
Health and Safety
Follow hospital policies regarding fire, infection control, and safety. Report risks and uphold duty of care.
Qualifications & Experience
Essential:
* Excellent administrative, organizational, and interpersonal skills.
* Effective communication abilities.
* Ability to work in a fast-paced, customer-focused environment.
* Understanding of patient confidentiality.
* Teamwork and initiative skills.
* Proficiency in Microsoft Office.
Desirable:
* Experience in an acute hospital setting.
* Knowledge of medical terminology and iSOFT system.
Benefits & Opportunities
UPMC offers competitive pay, comprehensive benefits, development opportunities, and a commitment to diversity and inclusion.
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