Brightwater have exclusively partnered with a global financial services group that continue to expand their presence in Dublin.They are now looking for a few insurance associates as the scale operations.Responsibilities:Provide expert support and guidance to members via phoneFind practical solutions to complex issues, ensuring a positive experienceCollaborate with a team of committed professionals working toward shared goalsShow leadership potential with a view to future progressionSupport and coach team members to help build a strong, high-performing teamDeliver outstanding customer service, handling member requests, researching queries, and resolving disputes efficientlyBuild strong member relationships by gathering information, identifying life events, assessing needs, and presenting appropriate insurance solutionsProactively identify and recommend suitable insurance products to meet member needsSkills & Experience:Minimum of 1 years' experience in the insurance industryCustomer contact experience in an insurance sales or service environment (preferred but not essential)Experience multitasking in a Windows environmentExcellent business English skills (oral and written)Ability to work effectively in a fast-paced settingQualificationsIdeally a graduate or postgraduatePossess or be working towards APA or CIP qualifications