Role:Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global Risk Management & Financial services organisation.You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user's face – a job well done.Your role is a varied, and will typically include the following:Walk-Up Tech bar supportParticipation in the On-Call SupportBreak/Fix activitiesIMACDIT Asset ManagementRequirements:Previous experience resolving problems sitting with the userDiagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)Thrives in a fast-paced environmentAny Apple OSX, IoS and Mac experience would be desirable but certainly not essentialDue to the varied nature of the role, it may be subject to enhanced referencing or vettingBenefits:Buddy programInternal career development programOnboarding programBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.