About Phibro Animal Health CorporationPhibro Animal Health Corporationis a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.The Manufacturing Site IT Technician is an integral part of our Information Services team based out of our Ireland - Sligo site.Position DetailsJob Description:Provide IT support for the Sligo manufacturing location as well as support to all European locations outside of Israel. That includes:Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis.Work closely with the corporate IT team to resolve issues that are affecting the IT applications, servers, networks and 3rd party infrastructure at the manufacturing site.Responsibilities:Order, Build, & configure PCs. Deliver PC to end users with instructions & provide the appropriate orientation.Manage intake of incoming hardware requirements for on-boarding end users.Manage, monitor, support all AV related equipment & services in the local conference/meeting roomsPerform move, adds & changes on office phones & systems.Provide hardware & software support, in person/via the telephone including workstation hardware, specialized business applications & general productivity software.Provide answers & solutions to complex questions/problems concerning Windows desktop configuration, networking, printing & standard desktop hardware & software.Monitor & update ITSM system for local tickets. This includes managing open tickets & updating end users appropriately on the status of their issue. Escalate tickets as necessary.Address customer complaints & escalations & report them to your manager.Provide white glove support for senior management executives & high-profile customers to ensure their needs are handled expeditiouslyEnsure obsolete equipment is properly disposed of in accordance with Phibro polices. Local, state & federal government mandated requirements must be followed.Lead & manage local projects, systems & procedures to meet departmental goalsProvide local support to the Infrastructure & Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, & switches across the location.Competencies Required:Thorough knowledge of applications used by Phibro including but not limited to: Microsoft Office 365; Microsoft Office 2016; Outlook 2016; Windows 10/11 Operating System; Anti-Virus; Active Directory User set up and maintenance; EndPoint Manager software deployment experienceExperience in building & deploying PCs. Upgrading and deployment of Software.Respond to requests for assistance via phone, email, ITSM system, or walk-ins as 1st and 2nd level technical user support. Escalate to next level of support and/or management as required.Configure, inventory, deploy mobile devices based on the company standards understanding of global infrastructure & support of global workforceKnowledge of LAN/WAN/VPN infrastructureEducation:Undergraduate degree or equivalent combination of formal relevant experienceExperience:Min 3 years in a Desktop Support environmentMin 3 years in a Helpdesk/Service Desk environmentMin 3 years in networks, operating systems, storage platforms, & virtual servers.Strong customer service & client support skillsWorking experience with a customer service ticketing system, such as Service-NowMultitask & handle multiple prioritiesWork independently, with minimal supervisionFlexibility to work weekends, evenings, holidays & on-callAbility to interface with senior managementExcellent written & verbal communication skillsTo learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits .Phibro is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.Business Unit: Animal Health & Mineral NutritionDivision: Animal Health & NutritionDepartment: Information ServicesLocation: Ireland - SligoWork Schedule: Monday - Friday (39 Hours)