Ashford Castle
Head office: Cong, County MayoActivity sector: F&B
F&B Coordinator (W/M)
Employment type: Part time.
Working pattern: 3 days over 7 days (including weekends and Bank Holidays) with 4 days off.
Key responsibilities:
Manage all restaurant and event reservations through OpenTable, ensuring accurate input, weekly diary management, and timely confirmation of guest bookings.
Coordinate tour, group, and series bookings, communicating details clearly to relevant departments.
Provide professional administrative support to the Director of Food & Beverage, including preparing daily briefs, menus, reports, and meeting minutes.
Assist in maintaining departmental standards and compliance, supporting audits aligned with Red Carnation and Forbes expectations.
Uphold exceptional guest service by ensuring warm, personalised, and attentive interactions at all times.
Support operational planning through accurate reporting, booking oversight, and alignment with departmental business strategies.
Liaise closely with kitchen and front-of-house teams to deliver a cohesive, high‑touch dining experience.
Anticipate guest needs and preferences, ensuring all special requests and important details are communicated clearly and executed flawlessly.
Promote a positive team culture, communicating openly and contributing to a collaborative, guest‑focused working environment.
Profile:
Communicate clearly, professionally, and confidently with guests, colleagues, and partners.
Demonstrate strong organisational skills with the ability to prioritise tasks and meet deadlines in a fast‑paced environment.
Bring a positive, proactive, “Yes I Can” attitude to every interaction.
Uphold Red Carnation’s service standards, consistently applying defined procedures with precision and care.
Show excellent attention to detail, ensuring accuracy in bookings, documentation, and daily administrative duties.
Display enthusiasm, passion, and genuine interest in delivering memorable guest experiences.
Take pride in representing the Ashford brand, acting as a true ambassador for our service culture and values.
Previous experience in OpenTable and Opera is desired.
A high level of computer literacy.
What’s in it for you?
Professional, award‑winning training and development opportunities.
Discounted accommodation rates across the Red Carnation Hotel Collection.
Employee recognition events.
Discounted rates with local businesses and third‑party service providers, including Estate Activities.
Heavily subsidised accommodation (subject to availability).
Free meals while on duty.
Complimentary dry cleaning of business attire.
Recommend‑a‑friend and family bonus scheme.
Two paid volunteering days per year.
Holiday allowance increasing with length of service, up to 25 days.
Hotel‑based recognition incentives.
Free access to the Employee Assistance Programme.
Company description
With origins dating back to the 13th century, Ashford Castle has evolved from a medieval fortress to a grand retreat. It has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic landmarks. Today, as part of the Red Carnation Hotel Collection, it remains a Forbes Five‑Star hospitality destination, offering guests a unique blend of heritage and luxury.
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