PRS Concierge
This is an excellent opportunity to join the in-house property management team of one of Ireland's largest private developers as a front facing Concierge in a PRS residential development in Dublin for a prime onsite role.
This development presents an exciting opportunity for an experienced property professional to play a key role in its ongoing success. The successful candidate will oversee a mid-scale development with premium amenities, including a gym, lounge, multimedia spaces, and breakout areas.
You will be the first-person tenants, clients, and contractors will meet as they enter the building. You'll be the dynamic individual who sets the tone, creating a welcoming atmosphere while overseeing access controls, managing contractor relationships, and ensuring smooth coordination of all maintenance activities via their eLogbook system.
* You'll ensure the reception and surrounding areas are always spotless, keeping things tidy and reporting any cleaning or maintenance tasks to the relevant contractors.
* Your keen eye for detail and proactive approach will be key to creating a seamless experience for everyone in the building.
* You will be the person who keeps everything running effortlessly
* The primary objective of this role is to provide exceptional support to the Building Management team, reporting directly to the Property & Facilities Management division.
* The ideal candidate will thrive in a dynamic, fast-paced environment, where strong planning, coordination, and multitasking abilities are crucial.
* A central aspect of the role involves managing and engaging with various key stakeholders within the premises, ensuring smooth operations and seamless communication.
* This is a public-facing position, where you will serve as a key point of contact, delivering top-tier concierge services and ensuring a welcoming, professional experience for all visitors and tenants.
Key Responsibilities
* Have a strong work ethic, pro-active attitude, keen desire to learn and willingness to take ownership of a project.
* Check in arriving visitors, providing access using security and access control system.
* Acting as a main point of contact for tenants and visitors and greeting them in a friendly, courteous and professional manner
* Handling communication with contractors undertaking maintenance on site.
* Managing and updating contractor log and contractor documentation via online system
* Operating the main reception phone system and inbox, including responding to all queries in a timely manner
* Overseeing and maintaining daily administrative operations to enhance and support a cohesive and efficient office environment.
* Organising meetings where requested
* Scheduling and communicating key dates and events.
* Managing car park operations i.e. ensuring arriving visitors are parked in their designated space.
* Ensuring reception operations run smoothly with consideration to GDPR guidelines.
Skills, Knowledge and Experience
* Previous experience in a customer facing role
* Ability to prioritise with good problem solving and decision-making skills
* Strong communication and interpersonal skills
* Must have excellent IT skills and software experience
* Experience in working on multiple projects simultaneously
* Have strong self-management, organisation and administration skills
* High attention to detail
* Strong team working skills
* Previous experience in a concierge role or the hospitality industry would be desirable.