Hotel Reception Role
We are seeking an experienced Hotel Receptionist to provide exceptional customer service and support our guests' needs.
* Welcome and check-in guests, making a warm and professional first impression.
* Promptly address guest inquiries, requests, and concerns.
* Provide information about hotel services, amenities, and local attractions.
* Coordinate with other departments to fulfill guest needs and requests.
* Manage reservations, cancellations, and room assignments efficiently.
* Answer and forward phone calls professionally.
* Process payments, handle cash, and maintain accurate records.
* Maintain a tidy and organized front desk area.
* Use hotel management software for check-ins, check-outs, and guest information.
Key Responsibilities
* Welcome guests warmly and ensure a smooth check-in process.
* Handle guest inquiries and requests promptly and professionally.
* Provide detailed information about hotel services and local attractions.
* Coordinate with other departments to meet guest needs.
* Manage reservations and room assignments efficiently.
Requirements
To succeed in this role, you should possess excellent communication skills, be able to work in a fast-paced environment, and have a keen eye for detail. You should also be proficient in using hotel management software.